1. INTRODUCTION
1.1. Welcome to Biocare Pharma REDUCTION AND HAIR Stimulation (including website and mobile app) operated by Biocare Pharma PTE. LTD.

Biocare Pharma seriously performs its responsibilities related to information security in accordance with the provisions on privacy protection of personal information of Malaysia law (“Privacy Law”) and is committed to respecting the privacy and interests of all users of Biocare Pharma services.
We recognize the importance of the personal data you have entrusted to us and believe that it is our responsibility to appropriately manage, protect, and process your personal data. This Privacy Policy ("Privacy Policy" or "Policy") is designed to help you understand how we collect, use, disclose, and/or process the personal data you have provided to us and/or that we hold about you, whether now or in the future, and to help you make an informed decision before providing us with any of your personal data.

1.2. “Personal Data” or “personal data” means data, whether true or not, about an individual through which an identity can be identified, or from such data and other information an organization has or is likely to have access. Common examples of personal data may include name, national identification number, and contact information.

1.3. By using the Services, registering for an account with us, or accessing the Platform, you acknowledge and agree that you accept the methods, requirements, and/or policies described in this Privacy Policy, and you hereby consent to our collection, use, disclosure, and/or processing of your personal data as described herein.
IF YOU DO NOT AGREE TO THE PROCESSING OF YOUR PERSONAL DATA AS DESCRIBED IN THIS POLICY, PLEASE DO NOT USE OUR SERVICES OR ACCESS OUR PLATFORM OR WEBSITE.
If we change our Privacy Policy, we will post those changes or the revised Privacy Policy on our Platform. We reserve the right to amend this Privacy Policy at any time.

PRIVACY POLICY

2. WHAT DOES BIOCARE PHARMA COLLECT?
2.1. Personal data that Biocare Pharma may collect includes, but is not limited to:

a. Name;

b. Email;

c. Address;

d. Phone number;

e. Information sent by or relating to the device(s) used to access our Services or Platforms;

f. Any other information about the user when the user logs in to use our Services or Platforms, and when the user uses the Services or Platforms, as well as information about how the user uses our Services or Platforms.

2.2. You agree not to provide us with any information that is inaccurate or misleading, and you agree to notify us of any incorrect information or when such information changes. We reserve the right, at our sole discretion, to request other documents necessary to verify the information provided by you.

2.3. If you do not want us to collect the aforesaid personal information/data, you may opt out at any time by notifying our Data Protection Officer in writing. More information about this can be found under the section “How can you withdraw your permission, remove your name, request access, or correct the information you have provided to us?” below.
However, please note that refusing or revoking your permission for us to collect, use, or process your personal data may affect your use of the Services and the Platform. For example, location-based services will not function if you do not allow the application to access your location.

3. HOW WE USE THE INFORMATION YOU PROVIDE US
3.1. We may collect, use, disclose and/or process your personal data for one or more of the following purposes:

a. To review and/or process your application/transaction with us or your transaction or correspondence with third parties via the Services;

b. To administer, operate, provide and/or manage your use and/or access to our Services and Platforms (including, without limitation, your preferences), and your relationship and user account with us;

c. To respond to, process, settle, or complete a transaction and/or respond to your requests for certain products and services, and to notify you of service issues and unusual account activities;

d. To enforce our Terms of Service or any applicable end user license agreement;

e. To protect personal safety and the rights, property, or safety of others;

f. For identification and/or verification;

g. To maintain and manage any software updates and/or other updates and support as may be required from time to time to ensure the smooth functioning of our Services;

h. To address or facilitate customer service, carry out your instructions, or respond to any enquiry submitted by (or intended to be submitted by) you or on your behalf;

i. To contact or communicate with you via phone, text message, fax, email, mail, or otherwise for the purpose of managing your relationship with us or your use of our Services. This includes administrative communications that may involve the disclosure of some personal data on envelopes or package labels;

j. To enable other users to interact or communicate with you via the Platform, including notifying you when another user has sent you a message or commented on your activity;

k. To conduct research, analysis, and development activities (including but not limited to data analytics, surveys, product and service development or profiling), to understand how you use our Services and to improve both our Services and your user experience;

l. To enable advertising and conduct user experience tests or surveys, including validating the demographic makeup of survey participants and their experiences with Biocare Pharma Services;

m. For marketing purposes: to send you marketing or promotional materials regarding products and/or services (including those of third parties that Biocare Pharma may partner with or is affiliated with), whether current or future offerings. You may unsubscribe at any time via the unsubscribe feature in our emails. We may also send newsletters from us or our affiliated companies;

n. To comply with legal obligations, respond to legal proceedings, or comply with requirements by government authorities;

o. To compile statistics and research for internal and/or regulatory purposes;

p. To carry out due diligence, verification, or background checks in compliance with legal or internal audit obligations or risk control processes;

q. To audit our Services or Biocare Pharma operations;

r. To prevent, detect, or investigate any fraud, illegal conduct, or misconduct (whether actual or suspected), in connection with your use of our Services or otherwise;

s. To store, host, and back up your personal data (for disaster recovery or other purposes);

t. To facilitate or process a business asset transaction or a potential business asset transaction involving Biocare Pharma or its affiliates, or other related third-party organizations. “Business Asset Transactions” include any purchase, sale, lease, merger, consolidation, or financing activities involving all or part of any organization or its assets; and/or

u. Any other purpose that we notify you of at the time of obtaining your consent.

(Collectively referred to as the “Purposes”)

3.2. The specific Purposes for which we may collect, use, disclose, or process your personal data will vary depending on the circumstances. Some purposes may not be listed above. In such cases, we will inform you at the time of data collection unless processing without consent is permitted under the applicable personal data protection law.

4. DOES BIOCARE PHARMA DISCLOSE INFORMATION COLLECTED FROM USERS?
4.1. In the course of conducting our business, we may need to disclose your personal data to third-party service providers, agents, affiliated companies, or other third parties for one or more of the Purposes outlined above. These third parties may process your personal data on our behalf or otherwise for one or more of those Purposes. Such third parties include, but are not limited to:

a. Our subsidiaries, affiliates, and related companies;

b. Contractors, agents, service providers, and other third parties we engage to support our business operations. These include, but are not limited to, parties providing administrative, logistics, postal, telecommunications, IT, e-commerce, and data center services;

c. A buyer or successor entity in the event of a merger, divestiture, restructuring, reorganization, dissolution, or sale/transfer of part or all of Biocare Pharma’s assets, whether ongoing or as part of a bankruptcy, liquidation, or similar proceeding. In such cases, the personal data we hold may be part of the transferred assets, or may be disclosed to a counterparty involved in the business transaction;

d. Third parties to whom we disclose personal data for one or more of the aforementioned Purposes, and who may in turn collect and process your personal data for the same or related purposes.

4.2. This may include sharing aggregated statistical and demographic data (not containing identifiable personal data) regarding Users and their use of the Services with advertisers and program partners. We may also share this non-identifiable information with media and advertising service providers.

4.3. For clarity, where privacy laws or other applicable legislation permit us to collect, use, or disclose your personal data without your consent, such legal exceptions will continue to apply.

4.4. Please be aware that third parties may unlawfully intercept or access personal data submitted to or stored on our website. Technologies may malfunction or be breached by others who misuse or manipulate your data. While we implement reasonable and appropriate safeguards in compliance with data protection laws to protect your personal data, we cannot guarantee absolute security, especially against unauthorized access due to hacking or complex malicious activity that is beyond our control.

4.5. Biocare Pharma allows users to share YouTube videos within the Livestream feature (“YouTube Content”). This is technically facilitated by YouTube’s API services. By sharing YouTube Content through our platform, you acknowledge and agree to be bound by YouTube’s Privacy Policy.

5. QUESTIONS, CONCEPTS OR COMPLAINTS? CONTACT US

If you have any questions or complaints about our privacy practices please contact us at

These statements have not been evaluated by the Food and Drug Administration. These products are not intended to diagnose, treat, cure or prevent any disease.

The information provided on this site is for informational purposes only and is not intended as a substitute for advice from your dermatologist or other health care professional or any information contained on or in any product label or packaging. You should not use the information on this website or the product described for diagnosis or treatment of any health problem or as a substitute for any prescription of any medication or other treatment. You should consult with a health care professional before starting any skin or facial regiment or if you have or suspect you might have a skin problem. This information and product is not recommended for women who are pregnant or children.

The effects of the product may vary from person to person

The product is not a medicine, it is not a substitute for medicine